ThermApparel Warranties

Garment Warranty

We offer a one year warranty against any defects in materials and/or workmanship in our garments. We will repair or replace any garment, at ThernApparel’s sole discretion, within that time. (Our warranty does NOT cover over-stretched garments from improperly drying or hanging garments.)

Any use of garments other than their intended purpose as stated in the Guide voids the warranty.

Cooling Pack Warranty

We offer a one year warranty against any defects in materials and/or workmanship in our cooling packs. We will repair or replace any cooling oack, at ThernApparel’s sole discretion, within that time. (Our warranty does NOT cover intentional slices or rips in the cooling pack packaging.)

Any use of the cooling packs other than their intended purpose as stated in the Guide voids the warranty.

Damaged Product Procedure

Please contact us if your product is received damaged or defective and we will make it right! If your product is received damaged in shipping, keep all packing materials and report the damage to our Customer Service at 855-232-7233. We will replace your product right away.
If you received a damaged Undercool garment:
    1. Please call us at 855-232-7233 to obtain a Returned Goods Authorization number (RGA).
    2. Please keep all of your cooling packs. They will be compatible with your new UnderCool, and this helps to keep the cost of shipping low. 
    3. Please return the UnderCool only along with your receipt to: 
        Thermapparel LLC.
        125 Tech Park Dr, #1100
        Suite 2130
        Attn: Damages
    4. Please mail the UnderCool back to us via the most convenient and cost-effective method for you (US Mail, Fed Ex, or UPS). Please include your receipt and indicate your desired vest size.
    5. Our staff will send you a new UnderCool as soon as we receive the returned product. If you have any questions, please call our customer service at 855-232-7233.
If you received a damaged cooling pack:
    1. Please call us at 855-232-7233 to obtain a Returned Goods Authorization number (RGA).
    2. Please keep your UnderCool garment and all of your undamaged cooling packs, this helps to keep the cost of shipping low. 
    3. Please return the damaged cooling pack(s) only along with your receipt to: 
        Thermapparel LLC.
        125 Tech Park Dr, #1100
        Suite 2130
        Attn: Damages
    4. Please mail the damaged cooling pack(s) back to us via the most convenient and cost-effective method for you (US Mail, Fed Ex, or UPS). Please include your receipt and indicate the damaged area.
    5. Our staff will send you new cooling pack(s) as soon as we receive the returned product. If you have any questions, please call our customer service at 855-232-7233.

Product Repairs

We want you to be completely satisfied with any product you purchase from us. If you encounter a problem with your product that falls within our warranty we will repair or replace the product free of charge.
To obtain warranty service:
    1. Please call our Customer Service at 855-232-7233 to obtain a Returned Goods Authorization number (RGA). 
    2. Please return the product  along with your receipt to: 
        Thermapparel LLC.
        125 Tech Park Dr, #1100
        Suite 2130
        Attn: Warranty
    3. Please return the product along with your receipt. Please include your phone number, any correspondence, and an explanation of the problem. 
    4. Upon receipt, we will determine cause of failure and will repair or replace (at our discretion) your product and return it to you, postage paid.