ThermApparel Return & Exchange Policies

As stated in the ThermApparel User Guide, you have 30 days from purchase to return or exchange your purchase if the vest and cooling packs are still in new condition. ThermApparel has the right to inspect each return  We want you to be completely satisfied with any product you purchase from us. If for any reason you're not, please give us a call at 855-232-7233 and we'll make it right!

Return and Exchange Procedure

  1. Fill out the Return & Exchange Request Form below.
  2. We email you instructions on how to send back your order.
  3. We inspect the order and issue a refund or send the new order within 10 standard business days.

Return & Exchange Request Form

Name *
Thanks. How can we help you? *
Perfect. What was wrong with your order? We'd like to improve in the future. *
Please select all that apply.